FAQs
What types of fitness products does Chugg offer?
Chugg specializes in a curated selection of innovative fitness products designed to enhance your workout experience. Our offerings include items such as the Digital Counting Skipping Rope, Grip Training Exercise tool, and versatile Fitness Sports Bag, all aimed at improving your fitness journey.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor the status of your shipment through our designated courier's website.
What is your return policy?
Chugg has a 30-day return policy. Customers have 30 days from the date of receipt to request a return. To initiate a return, please contact us at chuggofficial10@gmail.com.
Are there any items that cannot be returned?
Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific item, please reach out to us.
How long does it take to process a refund?
Refunds are processed within 10 business days after we receive and inspect your returned item. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
Can I exchange an item?
The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item you wish to acquire.
Do you ship internationally?
Yes, Chugg offers international shipping. Shipping costs and delivery times may vary based on the destination. Please check our shipping policy for more detailed information.
What should I do if my item arrives damaged?
If your item arrives damaged or defective, please inspect it immediately and contact us at chuggofficial10@gmail.com. We will evaluate the issue and work to resolve it promptly.
How can I contact customer support?
You can reach our customer support team via email at chuggofficial10@gmail.com. We aim to respond to all inquiries within 24-48 hours.
What payment methods do you accept?
Chugg accepts various payment methods, including major credit cards, PayPal, and other secure payment options. Please refer to our checkout page for a complete list of accepted payment methods.